Accessibility Statement for NDORS Lancashire
This accessibility statement applies to the NDORS Lancashire website, ndorslancashire.co.uk. It is run by the Safer Roads Unit on behalf of Lancashire Constabulary to deliver the National Driver Offender Retraining Scheme (NDORS) in Lancashire.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using your browser or device settings
- zoom in up to 200% without the text spilling off the screen or losing functionality
- navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader, including recent versions of JAWS, NVDA and VoiceOver.
We have also tried to make the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability (mcmw.abilitynet.org.uk).
How accessible this website is
We are not aware of any parts of this website that are not accessible. Before launch, this website was tested against the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard, covering keyboard navigation, screen reader landmarks and labelling, heading structure, and embedded content such as maps.
This website also includes a third-party accessibility toolbar (provided by UserWay), which lets you adjust text size, contrast and other display settings. This tool is provided as an additional aid only, and is not a substitute for the underlying accessibility of the website itself.
Feedback and contact information
If you need information on this website in a different format, such as accessible PDF, large print, easy read, audio recording or braille, or if you find any part of this website that you cannot access, please contact us.
If you are contacting us about a course booking:
- Email: NDORS@lancashire.police.uk monitored Monday to Saturday (excluding Bank Holidays)
- Phone: 01772 410 950 Monday to Friday (excluding bank holidays), 9 am to 3 pm
Write to us: NDORS Lancashire, Safer Roads Unit, PO Box 1329, Preston, PR2 0SX
Abuse and profanity towards our staff will not be tolerated. In this event, the call will be terminated and may be progressed further.
Reporting accessibility problems with this website
We are continuing to improve the accessibility of this website. If you find any problems not listed in this statement, or think we are not meeting the requirements of the accessibility regulations, please contact us using the details above.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS):
- Website: equalityadvisoryservice.com
- Phone: 0808 800 0082
Technical information about this website’s accessibility
Lancashire Constabulary is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
Content outside the scope of the accessibility regulations
This statement covers the NDORS Lancashire website only. It does not cover the https://www.gov.uk/book-national-driver-offender-retraining-course which is operated by a separate provider, or any documents you receive after booking a course.
We are not currently aware of any PDF or other non-HTML documents published on this website that fall within the scope of the accessibility regulations. If this changes, we will update this statement.
Preparation of this accessibility statement
This statement was prepared on 30th June 2026.
It was last reviewed on 30th June 2026.
This website was last tested on 30th June 2026. The test was carried out by Rob Randell (Web Developer) using the axe accessibility testing tool, supplemented by manual checks of keyboard navigation, heading structure and landmark regions across the website’s main pages.
This statement will next be reviewed by 20th June 2027.